All

1

What is the grievance redressal procedure of Marmore?

In case you have any Grievance, you may report your Grievances at following touch points: Call us at + 965 2224 8280 Email your complaint at info@e-marmore.com Write to us at : Grievance Redressal Cell Marmore MENA Intelligence Pvt. Ltd GS Towers, 3rd Floor, 116/24, 4th street, Abiramapuram, Chennai Tamilnadu ,India - 600 018.

2

How do I report abuse?

Please write to us at info@e-marmore.com regarding your complaint

3

Is there a money-back policy?

No. We do not have any money-back policy.

4

What is the cancellation and refund policy?

We don’t encourage any cancellations or refunds. Due to the nature of the information being sold, we unfortunately cannot accept cancellation/refunds of products once they have been delivered. Please be sure to read all available information about a report before you place your order. If you have any questions about a report`s coverage or relevance, please contact us for expert assistance from a Research Specialist.

5

Should I have any specific add-on or software to download the reports from Marmore website?

You need to have Adobe Reader installed on your PC for opening the pdf files or you can open the PDF document in the web browser

6

Whom should I contact to request changes in the invoice?

Please email your request to sales@e-marmore.com

7

Will my online payment be secure?

All online payments are secure. Payments are processed by a Secure payment gateway using 128-bit SSL encryption. Marmore does not store any credit card information on our databases.

8

How are Tax charged on offline and online purchase? How will I get an invoice for the same?

All online purchases through our website will be in USD only and invoice will be generated online. For offline purchases (excluding India), invoice will be raised in USD and inter-bank charges on conversion from USD to INR has to be borne by the Buyer and there is no tax. For offline purchases within India 18% GST (9% CGST & 9% SGST) is added to the invoice and payment has to be made against the invoice.

9

How will the report be delivered if I pay via Fund Transfer?

As soon as your payment is realised in our account, we would send you the report to the registered email id.

10

How will the report be delivered if I pay via Paypal or Credit Card?

As soon as the transaction is complete or once the payment is realised in our account, you can login to your Marmore website account and download the report from My Account page. On request, we would send you the report to the registered email id.

About Marmore

1

What terms and conditions apply to my use of the service?

Please visit Terms & Conditions

2

Who owns Marmore?

Marmore is a majority owned subsidiary of Kuwait Financial Centre ‘Markaz’ which is a leading asset management and investment banking firm with US$bn in assets under management (AUM) and the head office in Kuwait.

3

What is Marmore’s Privacy Policy

Please visit Privacy Policy

Grievance Redressal

1

What is the grievance redressal procedure of Marmore?

In case you have any Grievance, you may report your Grievances at following touch points: Call us at + 965 2224 8280 Email your complaint at info@e-marmore.com Write to us at : Grievance Redressal Cell Marmore MENA Intelligence Pvt. Ltd GS Towers, 3rd Floor, 116/24, 4th street, Abiramapuram, Chennai Tamilnadu ,India - 600 018.

2

How do I report abuse?

Please write to us at info@e-marmore.com regarding your complaint

Profile Information

1

Can I use my email ID as username while registering?

No, please choose a Username Research

2

How Do I change my profile information?

Please go to My Account in your user page and click edit to edit your profile information.

3

How can I change my password?

Please go to My Account in your user home page and click change password to edit the password.

Purchase and Payments

1

Is there a money-back policy?

No. We do not have any money-back policy.

2

What is the cancellation and refund policy?

We don’t encourage any cancellations or refunds. Due to the nature of the information being sold, we unfortunately cannot accept cancellation/refunds of products once they have been delivered. Please be sure to read all available information about a report before you place your order. If you have any questions about a report`s coverage or relevance, please contact us for expert assistance from a Research Specialist.

3

Whom should I contact to request changes in the invoice?

Please email your request to sales@e-marmore.com

4

Will my online payment be secure?

All online payments are secure. Payments are processed by a Secure payment gateway using 128-bit SSL encryption. Marmore does not store any credit card information on our databases.

5

How are Tax charged on offline and online purchase? How will I get an invoice for the same?

All online purchases through our website will be in USD only and invoice will be generated online. For offline purchases (excluding India), invoice will be raised in USD and inter-bank charges on conversion from USD to INR has to be borne by the Buyer and there is no tax. For offline purchases within India 18% GST (9% CGST & 9% SGST) is added to the invoice and payment has to be made against the invoice.

6

How will the report be delivered if I pay via Fund Transfer?

As soon as your payment is realised in our account, we would send you the report to the registered email id.

7

How will the report be delivered if I pay via Paypal or Credit Card?

As soon as the transaction is complete or once the payment is realised in our account, you can login to your Marmore website account and download the report from My Account page. On request, we would send you the report to the registered email id.

8

Can I pay by a Debit Card?

No, we do not accept Debit card payments.

9

What are the charges that paypal would deduct if I transact via Paypal on your website?

Please check the terms and conditions of Paypal at www.paypal.com

10

I don’t have a paypal account, but still would like to transact via Paypal. What should I do?

Please register with Paypal by visiting www.paypal.com

Subscriptions to Research Offering

1

Is there any other services offered by Marmore beyond selling reports?

In addition to publishing reports online, Marmore is actively engaged with its client in providing bespoke research-based consulting solutions to meet their specific requirements. You can find out more about Marmore’s consulting solutions at consulting.emarmore.com

2

Is there a special offer for regular users and subscribers, when a report is published?

As of now we have the same dissemination structure for all users.

3

How can I withdraw my subscription with Marmore?

If you choose to unsubscribe, you may please login to your “My Account” page and uncheck all the subscriptions that you’ve opted for, and click ‘edit’. Alternatively, you may also send us an email to info@e-marmore.com, we would execute your request from our end and keep you informed.

4

Whom should I contact in case of not receiving the subscriptions on time?

Please email your request to info@e-marmore.com

5

How should I subscribe to reports offered by Marmore?

Please sign up for subscription from our home page or you may choose to subscribe when you register with us.

6

What are the formats that the report is available on?

All reports are available only in PDF format.

7

What are the charges involved for customizing?

It would depend on the scope of assignment, which will be shared and communicated to you.

8

Whom should I contact for customization of a published report?

Please send your request to info@e-marmore.com

9

Can I request customization of a published report?

Yes, you could discuss your requirement with our team and we would be happy to commission a specific report tailored to your needs.

10

Can I have an overview of the report before I purchase it?

Yes, you can download a brief synopsis of the report before buying a report.

Website

1

Should I have any specific add-on or software to download the reports from Marmore website?

You need to have Adobe Reader installed on your PC for opening the pdf files or you can open the PDF document in the web browser

2

Whom should I contact for any queries?

Should you have any queries regarding products sold, payments, reports purchased, etc., you may please write to us at info@e-marmore.com

3

I would like to offer feedback on your stances on these points. Who am I to email?

Should you have any queries regarding products sold, payments, reports purchased, etc., you may please write to us at info@e-marmore.com

4

How do your Reports help foreign investors and expanding international businesses?

All our Reports follow a tried and tested format. The overall country context is provided before the macroeconomic environment is explained in detail. Then banking and capital markets are reviewed, followed by each key sector of the economy in turn. Chapters set the scene for each sector, enabling readers to discern the opportunities and operating challenges. Towards the end of each Report, leading legal and accounting firms set out the regulatory frameworks of their respective fields. Finally, Reports conclude with other visitor information. We want readers to travel to the countries we cover, alert to possibilities that may be in store for their organisations, and indeed themselves.

5

How do I order online?

Just select the product/s you wish to purchase and click the "buy now" or "add to cart" button. Enter your personal details, your card details and click "buy now". You will then receive instant online access to your report. An electronic receipt for the purchase will also be issued as well as a copy of the full invoice by post.

6

What are the daily updates on Marmore Website?

Daily Morning Brief and Daily Fixed Income Update.

7

What type of access can I have through the Web to Marmore

Sign up for free registered content as a Guest User Subscribe to Marmore for full access to exclusive subscriber-only digital content (or) Subscribe to a premium membership…

8

Do I have to register on this site to view details of the offerings from Marmore?

Yes.